Privacy Policy

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1. WHO WE ARE

Mello’s USA (“Company,” “we,” “us,” or “our”) is an outdoor services company headquartered in Orlando, Florida, providing residential and commercial solutions including fences, screen enclosures, pavers, pool renovation, and synthetic grass.

Mello’s USA
6450 Kingspointe Pkwy, Suite 02 — Orlando, FL 32819
Phone: +1 (321) 352-1123
Email: [email protected]
Website: www.mellosusa.com

This Privacy Policy applies to all information collected through our website, lead forms (including Meta Ads lead forms), phone interactions, and any other service we provide.

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2. INFORMATION WE COLLECT

We collect information you voluntarily provide to us when you request a quote, fill out a contact form, respond to an advertisement, or otherwise interact with us. This may include:

• Full name
• Phone number
• Email address
• Home or property address / ZIP code
• Details about the service you are interested in
• Project timeline and preferences

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages, through cookies and similar tracking technologies.

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3. HOW WE USE YOUR INFORMATION

The information we collect is used exclusively to provide and improve our services. Specifically, we use your data to:

• Contact you by phone or email to follow up on your service request
• Schedule free on-site estimates and visits
• Prepare and deliver project quotes
• Send appointment reminders and service updates
• Respond to your questions and support requests
• Improve our website, advertising, and customer experience
• Comply with legal and regulatory obligations

We do not use your information for automated decision-making or profiling beyond what is reasonably necessary to fulfill your service request.

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4. META ADS LEAD FORMS

If you submitted your information through a Meta (Facebook or Instagram) lead generation form, your data is transmitted securely from Meta’s platform to our team for follow-up contact.

By submitting information through a Meta lead form, you agree to be contacted by a Mello’s USA representative by phone or email regarding your outdoor project inquiry. You may opt out of further communications at any time by requesting so directly.

For more information on how Meta handles data collected through lead forms, please visit Meta’s Privacy Policy at facebook.com/privacy/policy.

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5. SHARING YOUR INFORMATION

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted vendors who assist our operations (e.g., CRM software, scheduling tools, email platforms), under strict confidentiality agreements
• Business partners: Only with your explicit prior consent
• Legal requirements: When required by applicable law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of company assets, with notice provided to you

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6. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies (such as Meta Pixel and Google Analytics) to understand visitor behavior, measure the effectiveness of our advertising campaigns, and improve user experience.

These technologies may collect information such as pages visited, time on site, referral source, and general geographic location. This data is aggregated and does not directly identify you.

We use Meta Pixel to measure the performance of our advertising campaigns on Facebook and Instagram. This allows us to understand how users who clicked on our ads interact with our website.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect some features of our website.

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7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Active and potential customer records: up to 3 years from last contact
• Completed project records: up to 7 years for warranty and legal purposes
• Marketing inquiries with no follow-up conversion: up to 12 months

After these periods, data is securely deleted or anonymized unless we are required by law to retain it longer.

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8. YOUR RIGHTS

Depending on your location and applicable privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (“right to be forgotten”)
• Opt out of marketing communications at any time
• Request restriction of how we process your data
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the information below. We will respond to all requests within 30 days.

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9. DATA SECURITY

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission (SSL/TLS), access controls, and regular review of our data practices.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by law.

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10. CHILDREN’S PRIVACY

Our services and website are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

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11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

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12. CONTACT US ABOUT PRIVACY

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us directly.

Phone: +1 (321) 352-1123
Email: [email protected]
Address: 6450 Kingspointe Pkwy, Suite 02 — Orlando, FL 32819
Website: www.mellosusa.com

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© 2026 Mello’s USA. All rights reserved.
Building Memories Together.